Privacy Policy

This privacy policy sets out how Hot Pottz Designs uses and protects any information that you give Hot Pottz Designs when you use this website.  Hot Pottz Designs is committed to ensuring that your privacy is protected.  Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.  Hot Pottz Designs may change this policy from time to time by updating this page.

Hot Pottz Designs complies with all aspects of the General Data Protection Regulations.  We do not disclose details of our customers to any third party except as set out below.

Who we are

Our website address is: https://hotpottz.com. Our home address: 4 Ranald Court Cottages, The Avenue, Ascot, Berkshire SL5 7NA. Telephone Number 01344 297347.  Proprietor: Genine Rainsborough

What personal data we collect and why we collect it

When you purchase something from our online store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, email address and a contact number.  Some or all of this information is provided to third party delivery companies and couriers so they can update you directly with delivery information and also used to label goods with your name and address to ensure safe delivery to you.  When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with the information that helps us learn about your browser and operating system.  Any personal information we hold following an order is stored on our ecommerce platform hosted by Tsohost and is not shared to any other third party source for any other reason, from our business, other than for delivery or returns purposes.

Email marketing as from May 2018 is with your permission, and you are not automatically subscribed to our email database for newsletters about our store, new products and other updates unless you tick the box to subscribe.  We use MailChimp as our marketing automation platform.  If you do subscribe to our newsletter list, you acknowledge that the information you provide will be transferred to MailChimp for processing in accordance with their Privacy Policy and Terms.

Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Third Party Websites and Services

We may from time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Website.  The providers of such services do not have access to certain personal Data provided by Users of this website.

In general, the third-party providers used by us (eg: delivery companies) will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.  However, certain third-party service providers, such as payment gateways (eg: PayPal) have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.  For these providers, we recommend that your read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Sharing Your Information With Third Parties

We may have to share your data with third parties, including third-party service providers and other entities in the group.  We require third parties to respect the security of your data and to treat it in accordance with the law.  We may transfer your personal information outside the EU.  If we do, you can expect a similar degree of protection in respect of your personal information.

You agree that we have the right to share your personal information with:

Selected third parties including:

Business partners, suppliers and sub-contractors, but only for the performance of any contract we enter into with you.

Analytics and search engine providers that assist us in optimising and improving our site; The following third-party service providers process personal information about you for the following purposes:

Google: to assist us in the improvement and optimisation of our website.

PayPal: to process payment of any retail order you make with us.

Royal Mail: They process name, address and telephone number details only to enable them to deliver to you.

Facebook & Instagram: to serve relevant adverts to you and others.

We do not allow our third-party service providers to use your personal data for their own purposes.  We only permit them to process your personal data for specified purposes and in accordance with your instructions.  All our third-party service providers and other entities in the group are required to take appropriate security measures to protect your personal information in line with our policies.

Keeping you Informed

To keep you up to date with our latest products, news, promotional offers we will contact you be email.  When registering your details you may also choose to receive information from us.

You will not be sent any unsolicited materials unless you indicate that you would like to receive details about products, or offers when you register.  We do not provide your personal details to other companies or individuals for their marketing purposes.  You can opt out of receiving information from use, either by unsubscribing or emailing us.  Please note that it can take up to 24 hours to fully remove you from our emailing list.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Payments

We do not hold your credit/debit card information for any online transactions and direct payments are processed via PayPal.  Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction.  After that is complete, your purchase transaction information is deleted.  All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Standards Council.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How we use Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive.  Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.  Cookies allow web applications to respond to you as an individual,  The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used.  This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs.  We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.  A cookie in now way gives us access to your computer or any information about you, other than the data you choose to share with us.  You can choose to accept or decline cookies.  Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.  This may prevent you from taking full advantage of the website.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Links to other Websites

Our website may contain links to other websites of interest.  However, once you have used these links to leave our site, you should note that we do not have any control over that other website.  Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.  You should exercise caution and look at the privacy statement applicable to the website in question.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

 

How long we retain your data

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently.  Changes and clarifications will take effect immediately upon their posting on the website.